The Public Service Performance Manager (PSPM) Certification focuses on understanding performance management in the public sector — from foundational philosophy to measurement tools and lifecycle integration.
What You'll Learn
Understand fundamentals of performance management in public services.
Holistically view components of the services ecosystem.
Learn the philosophy and supporting tools of service performance management.
Get introduced to commonly used KPIs for measuring services performance.
Explore best practices and success factors in performance management.
